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CUSTOMER SATISFACTION SURVEY

Please answer the questions below according to which are relevant to you.

1 How would you rate MYNIC in terms of ...

	Very Poor	Poor	Moderate	Good	Very Good	Not Applicable
...the quality of our customer service?
...handling domain name registration by our personnel?
...handling complaints, modifications and follow-ups by our personnel?
...handling renewal/payment process of your domain name by our personnel?
...the relevancy of our policies and procedures with regards to domain name management?
...the resourcefulness and user-friendliness of our website?

2 How would you rate MYNIC's appointed Resellers in terms of ...

	Very Poor	Poor	Moderate	Good	Very Good	Not Applicable
...the quality of their customer service?
...handling domain name registration by their personnel?
...handling complaints, modifications and follow-ups by their personnel?
...handling renewal/payment process of your domain name by their personnel?

3. How would you rate the selling price of .my domain names?

		Very Expensive	Expensive	Reasonable	Cheap	Very Cheap	Not Applicable

4. Please provide us with your feedbacks and suggestions on how we can improve our service to serve you better.

5. Should you have any urgent issues that need attention from us, please fill up the form below and our staff will get back to you the soonest.

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