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CONTACT US

 

CONTACT US


Address :
MYNIC Berhad (Co.No. 735031-H)
Level 3, Block C
Mines Waterfront Business Park
No.3, Jalan Tasik
Mines Resort City
43300 Seri Kembangan
Selangor Darul Ehsan
Malaysia
 
 
BUSINESS HOUR 7 AM - 11 PM 24 hrs x 7 days
  Customer Care Hotline Incident Reporting
Telephone :
1300-88-7277 (local)
+603 2171 0998 (international)
1300-88-7277 (local)

Incident reporting involves this case

  1. An unauthorised change of registrant's domain name's servers which may lead to website redirection
  2. You cannot reach MYNIC authoritative name servers due to network problem e.g.: cannot ping, traceroute

The information below is required when you do Incident Reporting:

  • Domain name
  • Your name
  • Your company name
  • Your e-mail address
  • Your contact number
  • Date and time of the incident
  • Description of the incident (e.g.: the website displayed the non usual content or hacker.s message)
  • Your Internet Service Provider (ISP)
  • IP address (optional)
  • Ping or traceroute result (if due to network problem)
Facsimile :
1300-80-7277 (local)
+603 2171 0997 (international)
  General Line
Telephone :
+603 8943 5510
Facsimile :
+603 8943 5520
E-mail :
customercare@mynic.my (registration, billing and general queries)
brandcomm@mynic.my (media contact)