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FREQUENTLY ASKED QUESTIONS
 

FREQUENTLY ASKED QUESTIONS


1. What is a domain name?

Domain name is simply a textual address by which anyone can find your host machine on the Internet


2. Why does a domain name look the way it does?

A domain name always contains a few components, i.e.labels, which are separated by a dot (period), thus: www.abc.com.my

The structure of a domain name conforms to the DNS Internet naming hierarchy which follows a tree structure. This structure allows computers to find each other on the Internet (see How are domain names translated into IP addresses? below).

At the very top of this hierarchy is the root (which does not appear in the domain name). The next level down of this hierarchy is the top level domain (TLD), the one after that being the second-level domain, and so on.

The TLD is what appears at the far right end of a domain name. In the example above, the TLD is .my. TLDs come either as country codes domain names like .uk, and .jp, or generic top-level domain names like .com, .net, or .gov.


3. What is the difference between a domain name and a URL?

URL stands for Uniform Resource Locator, a form of address that specifies the location of an object, usually a webpage or a website on the Internet. Here are some examples of URLs:

  • http://www.abc.com.my/welcome.html
  • http://abc.com.my
  • http://abc.com/welcome/index.htm
  • ftp://ftp.abc.com.my/something.gz
  • mailto:someone@abc.com.my

A URL contains three parts, i.e.

  • protocol (e.g. http, ftp, news, mailto)
  • domain name of any Internet host (e.g. uww.abc.com.my, abc.com, abc.com.my)
  • path or file name (e.g. welcome.html, welcome/index.html, something.gz)


Therefore, a domain name is used in a URL.  When you use the web or send an e-mail message, a domain name is used.  For example,

  • the URL http://www.abc.com.my contains the domain name abc.com.my
  • the e-mail address somebody@abc.com.my contains the domain name abc.com.my

4. What is the difference between a domain name and an IP address?

They are different forms of Internet addresses.

An IP address or network address is a numeric form of address that identifies every machine on the Internet. Therefore, every machine has a unique IP address. For example, the IP address of the abc company website could be 192.228.180.200.

A domain name is a textual form of address that is easier for humans to remember than the string of numbers that makes up an IP address. For example, the domain name of that same abc company could be http://www.abc.com.my. However, this domain name could have more than one IP address.

When you browse a particular web site, it is actually the IP address that determines the successful communication between your computer and the website. IP addresses could be said to be computer-friendly, while domain names are human user-friendly.


5. How are domain names translated into IP addresses?

The technology that allows this to happen is called Domain Name System (DNS) technology. This provides the mapping between user-friendly domain names and computer-friendly numeric IP addresses . DNS is an Internet protocol and distributed database.

Here’s how DNS technology works:DNS comprises three components: the name server, the resolver, and the domain.

  • The name server is also known as the DNS server. It stores domain name information or gets domain name information from other name servers and stores them temporarily in caches to eliminate unnecessary network traffic.
  • The resolver is a DNS client that queries the name server to resolve an Internet hostname.
  • The domain is the DNS content which is held in a hierarchical tree structure for translation of names to network addresses and mail routing.

The hierarchical tree structure has these functions:

  • Gives rough indication of the type of organisation and its location e.g. names that end with .my, are related to Malaysia
  • Allows automatic navigation in the system through the DNS tree
  • Allows delegation of responsibility for a branch in the tree to multiple parties


Take for example, the domain name www.abc.com.my. The Internet naming hierarchy for this domain is:

 
     .(root)
     |
     my
     |
    com
     | 
    abc
     |
    www

At the top of the DNS database tree are what are called root name servers. Each root name server knows the IP addresses of the name servers handling the top level domain names.In our example, the top level domain name is .my. If a querying name server would like to find out the IP address of www.abc.com.my:

  • First, it would ask a root name server for the IP addresses of the .my domain name servers. The root name server returns the IP addresses of the .my domain name servers to the querying name server.
  • Then, the querying name server asks a .my domain name server for the IP addresses of com.my domain name servers. The .my domain name server returns the IP addresses of the com.my domain name servers to the querying name server.
  • Then, the querying name server asks a com.my domain name server to find out the IP addresses of abc.com.my domain name servers and obtains the information needed.
  • Finally, it queries the abc.com.my domain name server. Each abc.com.my domain name server has detailed address information for the hosts in that domain. This most specific name server supplies the querying name server with the IP address of the host machine called www.abc.com.my.


The process is graphically presented below:

Example Query: What is the numeric address (IP address) of a machine with the hostname www.abc.com.my?
Example Response: 192.228.180.200
 
 

                         . (root) name server
                        ^
                       /
                      v    
remote name server                 <---->  .my name server
- sends query to other name server
- gives response to client    
                                   <---->  .com.my name server
                 ^        ^                            
                 |         \    
                 |          v
                 |            abc.com.my name server 
                 v
remote DNS client (resolver)
- sends query to name server


6. Why are name servers required?

Every domain name has name servers that handle queries for its information or records. What’s in a name server? It contains one or more DNS databases to store Internet hostnames and their associated IP addresses . DNS records need to be maintained by people.

Name servers are queried by various programs and other name servers to convert domain names into IP addresses all day long. Each name server, called a primary name server, usually has a back-up server, called a secondary name server, so that this can be done uninterrupted. Both primary and secondary name servers hold the authoritative data of a domain name.

If you wish to receive e-mail from the Internet you need to have a Mail Exchange (MX) record for your domain name in your DNS database. There are two ways to get name servers for your domain name:

  • create and administer them yourself
  • pay an Internet Service Provider or a hosting company to handle them for you


What’s a primary name server?

  • It contains the information of that domain name
  • Maintenance of the DNS records of a domain name is done at the primary name server level
  • If you choose to administer the primary name server yourself, you can make changes, additions and deletions at your own convenience

What’s a secondary name server?

  • It contains the exact copy of the domain name information as the primary name server, which is downloaded from the primary name server periodically
  • It acts as the alternative server if the primary name server goes down
  • If you choose to administer a secondary name server only, you do not have to worry about the maintenance of a particular domain name

7. What happens when my domain name is suspended?

Suspension of domain name means the domain name is removed from the DNS. All domain name related activities cease functioning, for e.g. websites and e-mail will not work once your domain name is suspended. However, your domain name remains registered. Your domain name is deregistered (i.e. made available to the public) only upon the deletion of your domain name.


8. How do UserIDs and Passwords work?

These are identification codes to identify a particular holder of each MYNIC handle. Only by using the right UserIDs and Passwords will the Administrative Contact and Technical Contact be able to access certain MYNIC handle information.


Therefore, once your domain name has been successfully registered, the UserIDs and Passwords are required whenever the relevant Contact Person wants to make modifications to a domain name record, delete a domain name and/or transfer a domain name. (see Making Changes To A Domain Name Record above).

The same UserID and Password for each MYNIC handle may also be used for other domain names. For example, if a Registrant has registered three domain names, the same UserID and Password for the Administrative Contact (and therefore the same MYNIC handle) may be used to access the application forms to modify the records of, delete and transfer all three domain names.

However, each time your Administrative Contact appoints a new Administrative Contact or Technical Contact who hasn’t been appointed before (and therefore has not been assigned a MYNIC handle), new MYNIC handles will be created for him or her. The new Contact Person will then be required to create a new UserID and Password. Upon confirmation of the appointments, the new Contact Person must change the password immediately.


9. 

  1. This document sets out MYNIC’s policy and procedure regarding Regulated Names.
 
  1. Regulated Names are names prescribed by statute which may only be used subject to the necessary qualifications, consents, licences and/or permissions having been obtained from the relevant government ministry, department, agency or regulatory authority, as may be applicable to MYNIC.
 
  1. A Regulated Name may only be used as a domain name subject to the necessary qualifications, consents, licences and/or permissions having been obtained by the Registrant from the relevant government ministry, department, agency or regulatory authority.
 
  1. MYNIC and its Resellers will rely on the Registrant’s warranty at the time of registration that the Registrant is in full compliance with all of MYNIC’s rules, regulations and policies. If this is found to be untrue at any time, MYNIC reserves the right to delete the domain name in question and/or take such further action as may be necessary.
 
  1. Government ministries, departments, agencies or regulatory authorities that find that a Regulated Name has been registered as a domain name by a Registrant without meeting the necessary qualifying criteria, or obtaining their consent, licence and/or permission, as applicable, may lodge a complaint with MYNIC by way of MYNIC’s complaints process by sending an e-mail to agency-request@mynic.my

 
  1. Where a complaint has been lodged with MYNIC regarding the registration of a Regulated Name as a domain name, in compliance with MYNIC’s complaints process, MYNIC will take the following action:
 
    1. Will lock the domain name (i.e. in order to prevent any deletion and transfer involving the domain name).
 
    1. Will notify the Registrant of the complaint.
 
    1. Will give the Registrant 7 working days to revert with certified proof of the Registrant being qualified to use the Regulated Name complained of, i.e. certified proof of the necessary qualifications, consents, licences and/or permissions from the relevant government ministry, department, agency or regulatory authority. To be considered “certified”, the said proof must be affirmed and validated before a Commissioner of Oaths / Notary Public.
 
    1. Failing receipt of a response from the Registrant, together with the necessary qualifications, consents, licences and/or permissions, the domain name will be suspended for a period of 30 days.
 
    1. If MYNIC receives a response from the respondent within the stipulated 7 days, together with the necessary qualifications, consents, licences and/or permissions, MYNIC will confirm the same with the relevant government ministry, department,  agency or regulatory authority and if confirmed that everything is in order, MYNIC will take no further action and release the lock on the domain name.
 
  1. Where a domain name has been suspended, the Registrant of the domain name may file an application with the relevant government ministry, department, agency or regulatory authority for their consent, licence and/or permission to use the Regulated Name complained of, which application must be filed WITHIN the 30 day suspension period.
 
  1. If at the end of the 30 day suspension period:
 
    1. MYNIC has failed to receive a response from the Registrant, together with the necessary qualifications, consents, licences and/or permissions, MYNIC will proceed to delete the domain name subject to Clause 10.
 
    1. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been lodged with them and is pending approval, MYNIC will reinstate the domain name but will maintain the lock for the duration of the approval process.
 
    1. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been approved, no further action will be taken by MYNIC and the lock will be released.
 
    1. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been rejected, MYNIC will proceed to delete the domain name subject to Clause 10. 
 
  1. If the application filed pursuant to clause 8(b) is successful (as to be notified by the relevant government ministry, department, agency or regulatory authority to MYNIC), no further action will be taken by MYNIC and the lock will be released. If the application is unsuccessful (as to be notified to MYNIC by the relevant government ministry, department, agency or regulatory authority), MYNIC will proceed to notify the Registrant and delete the domain name subject to Clause 10. 
 
  1. Prior to deleting the domain name, MYNIC will reserve the domain name for a period of fourteen  (14) days (“reservation period”) and will simultaneously notify the relevant government ministry, department, agency or regulatory authority to lodge an application for the said domain within the reservation period. Should no application for the said domain be received within the reservation period, MYNIC will proceed to delete the domain name. Deletion equals release of the domain name into the public pool on a first come and first served basis.
 

The continued registration of the domain name is subject at all times to the Registrant’s payment of the annual renewal fees when it becomes due. Failing renewal, the domain name will lapse and MYNIC will