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FREQUENTLY ASKED QUESTIONS
 

FREQUENTLY ASKED QUESTIONS

2FA


1. What is Two Factor Authentication (2FA)?

2FA is an additional layer of protection to identify the authorized user. MYNIC 2FA is an implemented on the DNS modifications of .my domain names where you are required to enter the TAC number before submitting the name server modification, which acts as a 2nd level of authentication.

2. Why is MYNIC introducing 2FA?

The introduction of 2FA is part of MYNIC ongoing efforts to ensure the customers have a peace of mind in managing the DNS. By providing an additional level of protection, are vastly improved the security of DNS and confidentiality of the customer.

3. Whose mobile number is compulsory to be registered?

In 2-FA implementation, Technical Contact person (registered in MYNIC database) must register the mobile number.

4. How do I as a Technical Contact register my mobile number?

To register, follow the instructions below:

1. Login to MYNIC Domain Management System
2. Under "Domain Name", click on the link "Mobile No. Management"




3. Follow the next step as instructed on the page.



Note: Registration of the additional mobile number requires TWO (2) TAC numbers by (1) default mobile number and (2) new mobile number.

5. How do I know that I have successfully registered the mobile number?

An e-mail notification will be sent to the registered e-mail address (as registered in MYNIC database) when the mobile number is successfully registered. Registered information is appeared in "Mobile No. Management" menu.

6. How many mobile numbers can I register for TAC?

You may register up to six (6) numbers. Registration of additional mobile number required TWO (2) TAC numbers by (1) default mobile number and (2) new mobile number.

7. How do I change my mobile number for TAC?

This option is applicable if you have registered multiple mobile numbers.

You may change the default mobile number to another mobile number. The TAC will be sent to the selected mobile number to confirm on the changes.

Steps to change the default mobile number:
a. Login to MYNIC Domain Management System.
b. Under "Domain Name", click on the link "Mobile No. Management" and the page will appear as below:



c. Select the non-default mobile number. Tick the default box and click button 'Update'.
d. A SMS TAC will be sent to the selected mobile number for confirmation. The default value will be changed to the selected mobile number once the request is completed.

8. How do I delete my mobile number?

This option is applicable if you have registered multiple mobile numbers. Only the non-default mobile number can be deleted.

Steps to delete:
a. Login to MYNIC Domain Management System. b. Under "Domain Name", click on the link "Mobile No. Management" and the below page will appear.



c. Select the non-default mobile number and click button 'Delete'.
d. Choose one (1) of the two (2) options given:


9. What happen if I don't register my mobile phone? Can I still submit my DNS modification?

No. You will not be able to complete your DNS modification until the mobile number is registered at MYNIC database.

10. Is the mobile number registered for 2FA is the same as displayed/stated in WHOIS?

It may or may not be the same. For security and confidentiality purposes, your mobile number registered for 2FA will not be displayed in WHOIS.

11. I don't have the TAC, can I still proceed to modify my DNS?

No. TAC is compulsory for every DNS modification transaction because it provides an additional layer of security to protect you against unauthorized changes.

12. Do I need a TAC for every transaction?

You will be given an option either to receive TAC for every transaction or only ONE (1) for multiple transactions. Your TAC will expire immediately when you logout.


13. Can I cancel or deactivate my TAC?

Yes. You can delete or ignore the SMS that contains the TAC information.

14. I don't receive my TAC!

The TAC delivery time depends on the traffic volume of your mobile service provider. You can request for the TAC to be re-sent by clicking on the "Resend TAC" link. Please refer to the TAC page below.


15. How much time do I have before my TAC expires?

The TAC number will be expired after 30 minutes. If your TAC expires, you can request for a new TAC by clicking on the "Resend TAC" link.

16. Can I register a foreign mobile phone number?

Yes, you can.

17. Is there a charge for the TAC via mobile phone (SMS)?

It is free of charge.

18. What happens if I enter a wrong TAC?

If you have entered a wrong TAC for three (3) times, the TAC will auto-expired and a new TAC will be auto-sent to the registered mobile number.

19. I entered my TAC as requested but got an error message.

You may receive an "error" message for the following reasons:

. Your TAC is incorrect or has expired.
. You have exceeded the maximum number of three tries.

20. What happens if I suspect any illegal or fraud transaction from my account?

Kindly contact MYNIC Customer Care Hotline at 1300-88-7277 or e-mail customercare@mynic.my immediately.

21. How will I know that the TAC number I've received on my mobile is from MYNIC?

All TAC numbers from MYNIC should be delivered from a short code number 62000. In the case of service interruption on any of the Telco, the service will be routed from short code to International Gateway long code. If you are roaming overseas or using a foreign number, long code under International Gateway will be used.