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FREQUENTLY ASKED QUESTIONS
 

FREQUENTLY ASKED QUESTIONS

Domain Names  »   Registering a Domain Name


1. Who handles the registrations?

Appointed MYNIC resellers are responsible for accepting applications for domain name registrations. They handle applications for .com.my; .net.my; .org.my; .name.my and second level domain .my.

As for registrations for .edu.my; .mil.my and .gov.my, the applications should be submitted directly to MYNIC and will be processed by them.

2. What do Resellers do?

Resellers will bring you through all the steps of registration, including collecting payments. They also offer non-MYNIC-related domain name services such as name hosting and data services. Sometimes, they bundle the registration service with their other products and/or services. Make sure all invoices and bills clearly state MYNIC charges, distinct from any charges the Reseller may impose for other services you purchase from them. MYNIC is not responsible for these other services.


3. What's the registration procedure?


4. What documents must be read beforehand?

Besides this FAQ on domain names, the documents below provide help for all level of users and are a guide to the registration process.

  • FAQ on MYNIC
  • FAQ on Resellers
  • Glossary – available at the end of this FAQ
  • Agreement for Registration of Domain Names – a crucial document to read and understand. When a Domain Name Application is submitted to MYNIC, you are confirming that you have read, understood and accepted all the terms and conditions in this agreement.

5. What are the recent announcements about?

This is where you get the latest information and news on domains and the registration process. You are advised to update yourself before submitting your registration form.


6. What are the prerequisites needed?

  • Proof of identity (a copy of your NRIC for Malaysian citizens / a copy of your passport for non-Malaysians);
  • A ‘live’ e-mail address (all communications from MYNIC will be via e-mail);
  • An e-mail forwarding address for your name.my e-mail address (this need not be the same 'live' e-mail address above)
  • A ‘live’ Internet link;
  • Your primary name server, and configured it for the domain name to be registered*;
  • Your secondary name server and configured it for the domain name to be registered*; and
  • Details of your Technical Contact (this person maintains your name servers and answers all queries regarding technical matters)*

*There are many hosting vendors (such as Resellers) who provide these services.  Please note that such services are completely separate from MYNIC’s domain name registration services.

Note that MYNIC stipulates the need for Administrative Contact, Billing Contact and Technical Contact.  For details on job responsiblity, go to the MYNIC FAQ.  However, in the case of personal domain name, the Registrant is the same as the Administrative Contact.


7. How to apply?

Remember, applications can be made only with Resellers.  There are two ways you can register a personal domain name with a Reseller: as a walk-in customer, and online. If you are a walk-in customer, here’s what to do:

Step 1:
Select your Reseller from this
list
.

Step 2: 
Prepare all relevant supporting documents and bring them along to your Reseller.  You might also want to check out the domain name registration form
here, although your Reseller will fill it in for you and submit it on your behalf.

Step 3: 
When you make an application, your Reseller must:

  • check that your domain name conforms to MYNIC’s rules on domain names. Please note that applying for a domain name does not guarantee registration; 
  • confirm the validity of your supporting documents;
  • provide you with a copy of the Agreement for Registration of Domain Names. This sets out the terms and conditions of registering a domain name with MYNIC.  Read through this carefully.  This Agreement sits with MYNIC
  • inform you of the importance of security of domain names by safeguarding your UserID and passwords.  For more information on security, click here;
  • inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC).  You can also keep yourself updated here. 
  • inform you of the function and importance of correctly configuring your name servers.


Step 4:
 
After verifying the information you have provided, the Reseller fills in the online application form with those details.  You must check your details to make sure that all information provided is accurate.

Once the form has been submitted, it cannot be retracted or modified in any way until MYNIC approves or rejects the domain name registration.  MYNIC reserves the right to revoke the domain name at any time without prior written notice to you, should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate. 

Please note that some information will be made publicly available through the
MYNIC Whois Services.

Step 5: 
After you have checked through the form, the Reseller submits the form online to
MYNIC for processing.

  • The application should be accepted by the system immediately.  MYNIC (domreg@mynic.my) will auto-acknowledge receipt of the application by sending e-mail to you, your Technical Contact, Billing Contact and your Reseller.  Once you submit your application, that domain name is blocked.  However, please note that acceptance of the application in no way guarantees registration of the domain name.
  • The application is rejected by the system.  This could happen because it breaches Reseller Programme Policies and Procedures or is incomplete or there is a technical problem or a breach of MYNIC policies.  Your Reseller will take the necessary action to rectify the problems.

Step 6: 
Once the application is accepted by the
MYNIC system, please note the following:

  • Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name.
  •  A notification e-mail will be sent by MYNIC once the domain name is registered.
  •  If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).


If you are applying online yourself, here’s what to do:

Step 1: 
Select your Reseller from this list. 

Step 2: 
Fill in your Reseller’s online registration form.  Please make sure that you fill in all information accurately. Any form filled in incorrectly or inadequately could cause your application to be rejected, and you will then have to submit a new application.

You are responsible for the accuracy of ALL the information you state in your application form. 
MYNIC reserves the right to revoke the domain name at any time without prior written notice to you should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate.

Please take note that some information provided will be made publicly available through the MYNIC Whois Service. 

Step 3: 
If all is in order, the application should be accepted by the system immediately. 
MYNIC (domreg@mynic.my) will auto-acknowledge receipt of the application by sending e-mail to all Contact Persons and your Reseller.  Once you submit your application, that domain name is blocked.  However, please note that acceptance of the application in no way guarantees registration of the domain name.

Please note that the application could be rejected by the system.  Possible reasons are: a breach of Reseller Programme Policies and Procedures, or a breach of
MYNIC policies, or the application is incomplete, or there is a technical problem.  Your Reseller will take the necessary action to rectify the problem.

Step 4: 
Prepare all relevant supporting documents. These must be submitted to your Reseller via fax, post or courier.

Step 5: 
When your Reseller receives your application and supporting documents, your Reseller must, by the next working day.

  • check that your domain name conforms to MYNIC’s rules on domain names.  Please note that applying for a domain name does not guarantee registration;
  •  confirm the validity of your supporting documents;
  • provide you with a copy of the Agreement for Registration of Domain Names.This sets out the terms and conditions of registering a domain name with MYNIC.  Read through this carefully.  This Agreement sits with MYNIC;  
  • inform you of the importance of security of domain names by safeguarding your UserID and passwords.  For more information on security, click here.
  • inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC).  You can also keep yourself updated here.   
  • inform you of the function and importance of correctly configuring your name servers.

Step 6: 
Once the application is accepted by the
MYNIC system, please note the following:

  • Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name. 
  • A notification e-mail will be sent by MYNIC once the domain name is registered.  
  • If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).

8. How do I know if my registration is done?

Domain name application forms are processed by MYNIC every working day of the week, and processing takes two working days. Domain names are registered on a 'first come, first served' basis.

  • If the registration is approved, MYNIC will e-mail your Contact Persons and your Reseller an approval notice, and activate your domain name immediately.
  • If your application is rejected, MYNIC will e-mail a rejection notice to your Contact Persons and Reseller.  The notice will state a reason why it was rejected. If you want to apply again, you have to go through the whole registration process from the start.

9. What information must I provide to MYNIC in my application?

MYNIC will deal only with three Contact Person(s) whom you must list in your application: an Administrative Contact, a Technical Contact and a Billing Contact. In the case of personal domain names, the Registrant is the same as the Administrative Contact.

Administrative Contact
This is the authorised person able to speak and contract on behalf of the Registrant. The Administrative Contact must be an authorised employee of the Registrant organisation/company.

Only the contact person listed in your Registration form will receive e-mail notification from MYNIC when the registration is completed. All non-technical queries regarding the domain name shall be directed to him/her.Once a domain name is successfully registered, the Administrative Contact is allowed to do the following tasks:

  • Appoint a new Administrative Contact
  • Appoint a new Technical Contact
  • Appoint a new Invoicing Party
  • Change password
  • Modify the Administrative Contact record
  • Modify the Registrant name
  • Modify the Registrant record
  • Delete the domain name
  • Transfer the domain name
  • Handle payments

Technical Contact
This is the person who maintains the domain name's primary name server, secondary name server, resolver software and the domain name database files. This person keeps the name server running.

He/she also answers all queries regarding technical matters, and interacts with technical people in other domains to solve problems affecting the domain name.

Only the contact person listed in your Registration form will receive e-mail notification from MYNIC when the registration is completed.

Once a domain name is successfully registered, the Technical Contact is allowed to modify certain records as follows:

  • Add a secondary name server
  • Change password
  • Modify the primary name server record
  • Modify the secondary name server record
  • Modify the Technical Contact record

Billing Contact
All billing and payment matters shall be the responsibility of the Billing Contact. All invoices will be posted to the Billing Contact's address. Failure to pay for the domain name registration fee and renewal fee may result in deregistration of the domain name.


10. Why is my domain name application rejected?

The most common reasons are as follows: 
  • All items in the application are not completed or filled out correctly and accurately. For example, providing "same as above" or fake name server details.
  • The application has breached a rule specified in the How to Choose a Domain Name document or the rules governing personal domain names.
  • Supporting document is not submitted.
  • For all domains, except personal domains, the organisation name in the supporting document does not match the Registrant organisation name.

11. Can a domain name be reserved?

Reservations are not allowed. Applications are processed when payment is received. For 2LD, application will be processed on a first-come-first-served basis. However, MYNIC is still reserving the previous list of .gov.my's label for the relevant government agency to apply for the relevant 2LD. The government agency who are interested to apply for this name is requested to directly contact MYNIC or the Resellers. These domain names will be reserved until 1 January 2009.


12. Once approved, is the domain name registered forever?

As long as you pay the annual renewal fee, and abide by MYNIC's policies and procedures. However, MYNIC reserves the right to revoke the domain name at any time should MYNIC find any information supplied in your application to be incomplete, incorrect or inaccurate.