333061
 Home :: Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
 

FREQUENTLY ASKED QUESTIONS

Resellers  »   Registering with MYNIC Reseller


1. How do I register with a Reseller?

There are two ways: as a walk-in customer, and online.

If you are a walk-in customer, here’s what to do:

  • Step 1: Select your Reseller from this list.
     
  • Step 2: Prepare all relevant documents (For checklist, click here). You might also want to check out the domain name registration form here, although your Reseller will fill it in for you and submit it on your behalf.
     
  • Step 3: When you make an application, your Reseller must:
    • check that your domain name conforms to MYNIC’s Rules on Choices of Domain Name. Please note that applying for a domain name does not guarantee registration;
    • confirm the validity of your organisation (submit a copy of the relevant supporting documents; for e.g. Registration of Companies (ROC), Registration of Business (ROB) and Registration of Society (ROS) documents. To check what you need to bring, click here. If your type of organisation is not listed, your Reseller will contact MYNIC to check which supporting documents are required;
    • provide you with a copy of the Agreement for Registration of Domain Names. This sets out the terms and conditions of registering a domain name with MYNIC. Read through this carefully. This Agreement sits with MYNIC;
    • inform you of the importance of security of domain names by safeguarding your userID and passwords. For more information on security, click here;
    • inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC). You can also keep yourself updated here.
    • inform you of the function and importance of correctly configuring your name servers.
  • Step 4: After verifying the information you have provided, the Reseller fills in the online application form with those details. You must check your details to make sure that all information provided is accurate.


    Once the form has been submitted, it cannot be retracted or modified in any way until MYNIC approves or rejects the domain name registration. MYNIC reserves the right to revoke the domain name at any time without prior written notice to you, should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate.

    Please take note that all information provided will be made publicly available through the MYNIC Whois Service.
     

  • Step 5: After you have checked through the form, the Reseller submits the form online to MYNIC for processing.
    • The application should be accepted by the system immediately. MYNIC (domreg@mynic.my) will auto-acknowledge receipt of the application by sending e-mail to your Reseller and your Contact Persons, i.e. your Administrative Contact and Technical Contact. Once you submit your application, that domain name is blocked. However, please note that acceptance of the application in no way guarantees registration of the domain name.
    • The application is rejected by the system. This could happen because it breaches Reseller Programme Policies and Procedures or is incomplete or there is a technical problem or a breach of MYNIC policies. Your Reseller will take the necessary action to rectify the problem.
  • Step 6: Once the application is accepted by the MYNIC system, please note the following:
    • Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name.
    • A notification e-mail will be sent by MYNIC once the domain name is registered.
    • If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).

 

If you are applying online yourself, here's what to do:

  • Step 1: Select your Reseller from this list.
  • Step 2: Fill in your Reseller's online registration form. Please make sure that you fill in all information accurately. Any form filled in incorrectly or inadequately could cause your application to be rejected, and you will then have to submit a new application.
    • You are responsible for the accuracy of ALL the information you state in your application form. MYNIC reserves the right to revoke the domain name at any time without prior written notice to you should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate.
    • Please take note that all information provided will be made publicly available through the MYNIC Whois Service.
  • Step 3: If all is in order, the application should be accepted by the system immediately. MYNIC (domreg@mynic.my) will auto-acknowledge receipt of the application by sending e-mail to your Contact Persons, i.e. your Administrative Contact and your Technical Contact as well as your Reseller. Once you submit your application, that domain name is blocked. However, please note that acceptance of the application in no way guarantees registration of the domain name.


    Please note that the application could be rejected by the system. Possible reasons are: a breach of Reseller Programme Policies and Procedures, or a breach of MYNIC policies, or the application is incomplete, or there is a technical problem. Your Reseller will take the necessary action to rectify the problem.
     

  • Step 4: Prepare all relevant supporting documents. These must be submitted to your Reseller via fax, post or courier.
     
  • Step 5: When your Reseller receives your application and supporting documents, your Reseller must, by the next working day:
    • check that your domain name conforms to MYNIC's Rules on Choices of Domain Name. Please note that applying for a domain name does not guarantee registration;
    • confirm the validity of your organisation (your Reseller will refer to your supporting documents. If your type of organisation is not listed, your Reseller will contact MYNIC to check which supporting documents are required);
    • provide you with a copy of the Agreement for Registration of Domain Names. This sets out the terms and conditions of registering a domain name with MYNIC. Read through this carefully. This Agreement sits with MYNIC;
    • inform you of the importance of security of domain names by safeguarding your UserID and passwords. For more information on security, click here;
    • inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC). You can also keep yourself updated here.
    • inform you of the function and importance of correctly configuring your name servers.
       
  • Step 6: Once the application is accepted by the MYNIC system, please note the following:
    • Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name.
    • A notification e-mail will be sent by MYNIC once the domain name is registered.
    • If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).

2. What the Reseller needs?

What the Reseller needs:

  • All accurate information needed for registration (especially accurate spelling)
  • Relevant supporting documents (1 photocopy)
  • A userID and a password
  • Official stamp ('chop') of your organisation

3. What happens to my application?

Domain name application forms are processed by MYNIC every working day of the week, and processing takes two working days. Domain names are registered on a 'first come, first served' basis.

  • If the registration is approved, MYNIC will e-mail your Contact Persons and your Reseller an approval notice, and activate your domain name immediately.
  • If your application is rejected, MYNIC will e-mail a rejection notice to your Contact Persons and Reseller. The notice will state a reason why it was rejected. If you want to apply again, you have to go through the whole registration process from the start. Check out the FAQ for the most common reasons applications are rejected.

4. What about payment?

Please note that fees charged by MYNIC Resellers may vary but the maximum amount for .com.my, .net.my and .org.my domain names is RM80.00 per name per year. For .name.my, the maximum amount is RM32.00 per year. For .my, the maximum amount is RM120.00 per year.

Sometimes, resellers may bundle the domain name registration service with other products and services such as domain name hosting and other data centre services. You may choose not to buy any of these additional services when you register your new domain name.

In the event that the domain name is rejected for whatever reason, your MYNIC Reseller must refund any payment made by you for the domain name registration.

On the anniversary of your registration, the reseller will bill you a renewal fee to keep your domain name registered. When you make payment, make sure the reseller issues you with a receipt as proof of payment.