Dear Valued Customer,

MYNIC remains committed to delivering the best experience for our customers. In line with our ongoing efforts to enhance service efficiency and streamline operations, please be informed that effective 19 February 2026, MYNIC’s Customer Service will operate as follows:

Customer Service Channels

Email: customercare@mynic.my

Online Enquiry Form: https://mynic.my/contact-us#drop-us-a-message

Operating Hours

• 9.00 a.m. to 6.00 p.m., Monday to Sunday, including Public Holidays

Break Hours

• Monday – Thursday: 1.00 p.m. – 2.00 p.m.

• Friday: 12.30 p.m. – 2.45 p.m.

Note:

In conjunction with the upcoming month of Ramadan, please be informed that MYNIC’s operating hours will be from 9:00 a.m. to 4.30 p.m. (Monday to Friday).

We will continue to serve you and will update all the essential information as we progress further. Thank you for your endless support.